This only refers to my recent visit to sears to buy a refrigerator. Three salesmen we're on staff. My wife had done a lot of research and we were going from potential model to potential model and she explained the pros and cons to me. We were there about 30 minutes and each salesmen interrupted our conversation twice. Each time we explained we didn't need anything. With the sixth interruption I walked out. Even then the guy could not stop talking. He yelled after me insisting he was I'm the right since he knew more about them then I did. That is true but I was already speaking to an expert.
Just a SHOUT OUT for the watch repair services they have. Winston is the BEST ! He is a master of his craft. He was able to find a way to repair my Guess bracelet wrist watch...I went to other places and could not do anything...He also meticulously cleaned my other watches which I brought for batteries...I don't know how he did it, but the scratches disappeared on my Swatch watch. He is GREAT!!! They charge reasonable..
It’s no wonder why sears/Kmart was going out of business!!! Their jewelry department is a joke!!! Their policy as far as returns/exchange is even a bigger joke! They have a policy stating that if the tag is removed from earrings , they are non returnable! Well this would be my second time exchanging a pair of earrings at sears in concord,ca . Mind you, neither times was I or my husband explained anything about their “ return policy “ . The first time was no problem as there was NO tags attached to the earrings. The second time my husband went to the store, and purchased a pair of earrings to surprise me and I was so happy! Once again the sales person failed to explain the return policy about the tags being attached. My husband who has low vision , found a different set of earrings at kohl’s down the street and for a way better price so he turned around and returned to sears only to be denied the 1270. dollar return of my earrings !! Because the tags were “removed “when they were never attached to begin with. The tags were in the box with the earrings and within the same day ,same hour they still refused to take them back. Stressed and lost on what to do my husband took the “1/4 carat” 10 k gold earrings to be appraised at a professional diamond dealer and was told that those earrings were NOT what they were supposed to be and were cracked scraps of low quality diamonds worth no more than $25!!! Sears sold him FAKE JEWELRY THATVTHEY WOULD NOT TAKE BACK!! NEVER WILL I OR MY HUSBAND SHOP SEARS OR KMART AMD WE WILL MAKE SURE THAT EVERYONE WE KNOW IS AWARE OF THEIR POLICY AND WE WILL SPREAD THE WORD TO NOT SHOP SEARS !!! Worse experience ever! Now we have to eat 1270 dollars for some FAKE SEARS JEWELRY!!! Don’t shop this store!!!WORSE RETURN POLICY IN THE JEWELRY DEPARTMENT!! SEARS RIPS OFF THE CONSUMER!!
Went to various places looking for a refrigerator and Sears has the biggest selection, more than Lowe's, Home Depot and Pacific Appliance. We came at almost closing so service was focused on us. But our sales guy was very patient and explained the different technologies with the refrigerators. All said and done, got 15% off and 6 months deferred interest and free delivery (but had to pay $25.00 to haul away the old one) within three days.
What a miserable place. Late in the evening, not many customers around, but still some staff at the cashier points. I went from one cashier to the next because the staff were slowly working to process a sale, and did not seem too enthused by it. I had some clothing in hand, ready to pay, and waited five minutes while one cashier was processing a credit card application while a gentleman searched on his phone for his social security number. Another cashier just counted cash. The cashier took a phone call, advising a caller that management gave them no information about upcoming sales events... After another 5 minutes, I put down my would-be purchase and left empty handed. It's no wonder Sears will eventually go bankrupt, with no operating profit for 7 years and a workforce like this. Sad, because some of their merchandise might have been worth buying. Next time, I'll buy online.
Sears is a US Department Store based in Concord, California. Sears is located at 1001 Sunvalley Blvd, Concord, CA 94520, USA.
Please contact with Sears using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sears opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.